Eco-Wiki: Conflict Resolution Team

Conflict Resolution Team Protocol -- DRAFT June 2010, revised 9-14-10

How to Request Support for Conflict Resolution (proposed):

Someone communicates to CRT in writing (to conflict@urbansoil.net) that they have a conflict, without giving any details.
A CRT member, the dispatcher on call that month, responds to the requestor within a day. The dispatcher will hear the nature of the conflict and the parties involved. Dispatcher will present options (should develop what these might be).
If mediation is appropriate, the dispatcher will identify a neutral and available mediator based on the requestor’s preference. All parties need to feel comfortable with a chosen mediator.
The mediator(s) will first meet with all parties separately
The mediator(s) will then support a mediation session with all parties.
Follow up will be clearly identified as next steps and implemented.

For now, as we’re rebuilding the CRT, we will have teams of 2 mediators for each mediation.

The schedule for the dispatchers (responders to e-mailed requests) is as follows: